The Xhakti AI Research Lab operates across three interconnected pillars spanning ServiceNow-specific AI research, cross-platform enterprise innovation, and open research with societal impact. Based at our Guwahati headquarters, the lab is where India’s AI future is prototyped, tested, and shared with the world.
The core enterprise research practice, pushing the boundaries of what ServiceNow’s AI platform can do.
Research Areas: Now Assist optimization, agentic AI workflow design, Autonomous Workforce R&D, LLM benchmarking across Claude, Now LLMs, OpenAI, Azure OpenAI, and Gemini, and AI Control Tower research — from drift detection to Guardian policy optimization.
ServiceNow’s Autonomous Workforce, launched February 2026, introduces AI specialists that perform entire job functions with governance and auditability, resolving over 90% of employee IT requests autonomously.
Applied research at the intersection of ServiceNow and the broader enterprise AI ecosystem.
Research Areas: Multi-LLM orchestration via Generative AI Controller, workflow data fabric using Agent2Agent (A2A) and Model Context Protocol, predictive AIOps, AI-powered GRC for automated compliance, and vertical AI solutions across Healthcare, BFSI, Government, and Manufacturing.
Research with broader societal impact, contributing to India’s AI leadership and digital inclusion.
Research Areas: Indic language NLP across Assamese, Bengali, Hindi, Tamil, Telugu and more; AI for governance and agriculture; responsible AI frameworks and explainability; EU AI Act & DPDP compliance; and open-source contributions including ServiceNow’s Apriel model family and AI Alliance participation.