Karma Shakti — ServiceNow AI CoE

ServiceNow Center of Excellence — The AI Maturity Ladder

The ServiceNow AI CoE operates across three tiers of AI maturity, guiding enterprises from assisted intelligence to full autonomy. From Now Assist copilots that help humans work faster, to custom AI agents that complete tasks autonomously, to the Autonomous Workforce where AI specialists own entire roles end-to-end — we deliver measurable transformation at every stage.

ServiceNow’s CPO Amit Zavery declared 2026 “the year of agentic collaboration in the enterprise” — and Xhakti AI is positioned at the forefront of this shift in the APAC region.

Tier 3

Autonomous Workforce — AI specialists with defined roles, permissions, and business context executing jobs end-to-end with full governance.

Launched February 2026

L1 Specialist

Autonomously diagnoses and resolves common IT support — password resets, software access, network troubleshooting — with escalation to L2/L3 when needed.

Controlled availability now; GA Q2 2026

EmployeeWorks

Conversational AI front door combining Moveworks enterprise search with ServiceNow workflows across Teams, Slack, and browser interfaces.

GA now

90%+

of employee IT requests handled autonomously in ServiceNow’s own deployment; L1 specialist resolves cases 99% faster than human agents.

ServiceNow internal benchmarks